Skip to main content

Our Policy

Delivery, Payments & Account
Returns, Cancellations & Privacy

Delivery & Payments
Account & Returns
Cancellations & Privacy

Delivery & Shipping

We carefully pack and prepare your items within 2 business days (excluding weekends and public holidays), dispatching parcels via Australia Post every Monday, Wednesday, and Friday. Tracked parcel shipping is provided automatically to ensure your items travel safely. Best of all, our standard shipping is completely free anywhere in Australia! For international destinations (including New Zealand, Asia, Canada, and Europe), please note that any local import duties, VAT, or customs fees are managed on your end upon arrival. For our US collectors, all mandatory import tariffs and clearance fees are fully pre-paid on our end, ensuring your package arrives directly at your door with no additional charges.

$Payments Options

We accept Visa, Mastercard, American Express, PayPal, PayPal Pay in 4, Apple Pay, and Google Pay. All payment configurations and transaction records are fully encrypted and securely isolated from third-party exposure to ensure your sensitive financial details remain completely private.

Visa
Mastercard
AMEX
PayPal
Pay in 4 with PayPal
Apple Pay
Google Pay

Account

You are welcome to check out as a guest, or register an account to safely save your shipping details, build wishlists, and track your order history. Creating an account also allows you to securely track promotional store credits and redeem occasional store coupon codes, which can be applied directly at checkout to save on your orders. Please note that items remaining in abandoned checkouts are not reserved and will remain available for other buyers.

Return

Returns are accepted if you receive an incorrect item or if your order is damaged during delivery. Please contact us through our form and provide photo proof so we can send you return instructions. Once we receive and verify your tracked return, we will issue a full refund covering both the item and shipping expenses.Please choose carefully, as returns are not available for change of mind.

Cancellation & Refund

Order cancellations are accepted within one hour of successful payment processing. PayPal refunds are processed within 1 business day. Credit card refunds (Visa, MasterCard, or American Express) are initiated as soon as funds clear, which can take up to 7 business days to complete.Please choose carefully, refunds are not issued for change of mind or items damaged by misuse.

Privacy

Your privacy means everything to us. We only look after the essential details needed to get your orders safely to your doorstep—like your delivery address, contact number, and email. We treat your information with absolute care, using it strictly alongside our trusted delivery partners (like Australia Post) to hand-deliver your packages safely.